Cancellation & Refund Policy

Thank you for choosing our services. We appreciate your trust in Vyoma Overseas Careers. Please review the following policy carefully, as it outlines your rights and obligations regarding cancellations and refunds for any services availed through our platform, unless otherwise stated.

General Refund Terms

  • Refunds are granted only under specific conditions and are subject to the terms outlined below.
  • Refund percentages apply to the total service fee payable and not just the amount already paid.
  • These percentages are valid only when the entire service fee is paid in a single installment with no outstanding balance.
  • Applicants who have not paid the full service fee are not eligible for any refund, even if they qualify under one of the applicable clauses.

Please note, the total invoice includes the consultation fee charged by Vyoma Overseas Careers. Refunds, if any, will be calculated based solely on this consultation fee. Other associated components are strictly non-refundable at any stage.

Third-Party Services

Vyoma Overseas Careers is not responsible for any refunds, cancellations, exchanges, or payments related to services procured through third-party providers. We reserve the right to refuse any service request or payment at our sole discretion, without legal obligation to proceed further.

Non-Refundable Services

The following services are 100% non-refundable, regardless of the stage or outcome:

  • Evaluation Fees
  • Job Search Services Fees

We are also not liable for delays or disruptions caused by third-party services such as courier providers. Customers are not entitled to refunds of service charges in such instances.

Refund Conditions for Services Provided by Vyoma Overseas Careers

  • The client must submit all required documents, forms, and information within 30 days of registration. Failure to comply will result in no reimbursement of advisory or consulting fees.
  • The client must notify Vyoma Overseas Careers within one week of receiving any communication from the visa processing office. Any failure to report direct communication (emails, phone calls, or in-person visits) will void any refund of secretarial charges.
  • The client must attend all interviews and follow instructions provided by the visa agency at their own cost. Failure to do so will forfeit any refund of secretarial charges.
  • Immigration applications may require additional documentation. No refunds will be granted based on such requests for supplementary documents.
  • The client is responsible for updating Vyoma Overseas Careers on any change in personal details (e.g., address, marital status, education, children, or legal matters) after submission and during the application process. Non-disclosure will result in no refund of advisory charges.
  • The client must complete the required IELTS or French test and achieve the minimum scores in all four modules (Reading, Writing, Speaking, and Listening) as mandated by the assessing or visa authority. Failure to do so will result in no refund of any charges.
  • Spouse or dependents must also meet the language test requirements as specified in the Service Level Agreement. If not, no refund will be issued for advisory or consulting fees.
  • If a refund request qualifies under the service agreement, processing will take up to 30 working days from the date of approval.
  • The total service fee quoted at registration applies only to the individual applicant. Any assumption that services will extend to family members or children is the client's responsibility, and Vyoma Overseas Careers will not be liable for such assumptions.

This policy ensures transparency and sets clear expectations for both Vyoma Overseas Careers and our clients throughout the immigration process.

Non-Refundable Partial Service Conditions

The total service fee shall be considered 100% non-refundable in the following cases, even if only partial services have been rendered:

  • Failure of the medical examination by the client or any family member included in the visa application.
  • Failure to submit a valid Police Clearance Certificate (PCC) that is less than 3 months old at the time of application.
  • Inability to demonstrate sufficient settlement or maintenance funds as per the requirements of the concerned government immigration authority.
  • Submission of false or fraudulent documents by the applicant.
  • Prior immigration or visa law violations by the client or their family members included in the application.
  • Profile not being selected from the immigration pool, where applicable.
  • Failure to appear for or obtain the required English or French language scorecard (IELTS/TEF) to meet eligibility or visa requirements.
  • Voluntary withdrawal from the application or service process due to personal reasons.
  • Delayed submission of any additional documents requested by the immigration consulate or authority at a later stage.

By enrolling in our services, you acknowledge and accept these non-refundable conditions as part of the agreement with Vyoma Overseas Careers.

Refunds Due to Visa/Immigration Rejection

In the event of a visa or immigration rejection, Vyoma Overseas Careers will process a refund in accordance with the terms outlined in the signed Service Agreement.

Refund Process:

  • The refund request must be submitted using the official Refund Claim Form.
  • The client must include a copy of the rejection letter from the relevant immigration authority or the rejection stamp from the applicant’s passport.
  • A copy of the original payment receipt made to Vyoma Overseas Careers must be attached.
  • Refunds will be processed within 60 working days from the date of complete documentation submission.
  • Failure to submit any of the above documents will result in ineligibility for a refund.

Non-Refundable Rejection Cases:

The refund will be void if the visa or immigration rejection is due to any of the following reasons:

  • Failure to attend the visa interview (if applicable).
  • Non-compliance with requirements set by the Embassy or Consulate.
  • Medical test failure by the client or any family members included in the application.
  • Failure to submit a valid Police Clearance Certificate (not older than 3 months).
  • Submission of fraudulent or misleading documents.
  • Any prior immigration or visa violations by the applicant or their family members.
  • Delayed submission of additional documents requested by the consulate.
  • Failure to achieve the required IELTS/French score as advised by Vyoma Overseas Careers.
  • Case abandonment by the client within 90 days of registration.
  • Lack of communication with the assigned process consultant for more than 90 days.
  • Rejection or return of the application due to incorrect application fee payment or mode of payment—these are the sole responsibility of the applicant.

Important: Fees paid to immigration authorities, embassies, or external institutions are non-refundable and are the client's responsibility. Vyoma Overseas Careers will not refund or compensate for such payments in case of rejection.

Company-Initiated Cancellations:

Vyoma Overseas Careers reserves the right to cancel orders or services under the following circumstances:

  • Suspicion of fraudulent transactions.
  • Violation of the Terms of Use.
  • Unforeseen logistical difficulties or reasons beyond the company’s control.
  • Business discretion—if the company chooses not to engage in business with the user.

Chargeback – Credit Card and Payment Disputes

Vyoma Overseas Careers maintains a zero-tolerance policy towards fraudulent chargebacks. Any disputed payments deemed valid will result in:

  • Permanent blacklisting of the client from all Vyoma Overseas services.
  • Outstanding dues being sent to collections.
  • Unpaid debts being reported to appropriate Credit Reporting Agencies.

Refunds, if applicable, will be processed through the original method of payment.

Clients acknowledge that Vyoma Overseas Careers invests significant resources, including manpower and infrastructure, in delivering services. Therefore, except where specifically mentioned in the service agreement, no refund shall be claimed regardless of the application outcome.

Vyoma Overseas Careers reserves the right to deny access or cancel any order from users listed in its internal database of fraudulent transactions or non-compliant behavior.

Refund Policy & Payment Terms for Immigration Services
  • The outcome of partner skills assessments, visa applications, and immigration decisions is at the sole discretion of the relevant authorities. Vyoma Overseas Careers holds no control or influence over such outcomes.
  • Fees paid to assessing bodies, immigration authorities, embassies, or consulates are not refundable under any circumstances.
  • Service charges paid to Vyoma Overseas Careers cover only the scope of services offered and exclude external application or assessment fees.
  • Clients are responsible for paying any additional government or institutional fees that arise during the process.

If payment is made via online card services, the client agrees not to initiate a chargeback or reversal without prior written communication to Vyoma Overseas Careers, except where required by law or the refund policy. This applies to all payment methods, including third-party gateways.

If payment was made via credit card or net banking, the applicant agrees not to:

  • Dispute the transaction with their bank.
  • Request a chargeback without first contacting Vyoma Overseas Careers.
  • Claim fraud or card misuse without valid cause.

The applicant further agrees to notify their bank that the transaction was genuine and to support Vyoma Overseas Careers in defending the transaction, if required.

Note: The service charges offered by Vyoma Overseas Careers are not benchmarked against market rates. By registering, the client confirms agreement with these charges. Refunds will not be entertained based on processing delays or cost concerns, as all terms were disclosed prior to registration.

The applicant also acknowledges that showing proof of funds may be a requirement of the immigration process. Failure to meet such requirements does not make Vyoma Overseas Careers liable for refunds of any kind.

Important: Any registrations made with Vyoma Overseas Careers for any immigration programs prior to the date of this agreement will be considered void unless otherwise confirmed in writing by Vyoma Overseas Careers.

Non-Refundable Fees

Refunds do not cover:

Service Charges

The service charges of Vyoma Overseas Careers are based on company standards and may not align with market rates. The client acknowledges that the charges have been fully explained before registration, and no claims of unfair pricing will be entertained post-registration.

Switching Services

The client will not be eligible for a refund or transfer of fees if they switch to a different service or process after registration.

Termination of Services by Vyoma Overseas Careers

Vyoma Overseas Careers reserves the right to terminate services without a refund if the client:

Client’s Obligation

The client must inform Vyoma Overseas Careers of any changes to personal details, including address, marital status, employment, or legal matters, during the processing period. Failure to do so may result in forfeiture of the refund.

Immigration Tests

The client must achieve the required IELTS/French test score. Failure to meet the score will result in ineligibility for a refund of advisory or consulting fees.

Guarantee of Jobs/Interviews/Visa

No Job Guarantee After Visa Approval: Vyoma Overseas Careers does not guarantee job placement or work assistance after immigration approval. No refunds will be issued for failure to secure a job post-arrival.

We are not part of any government/embassy/recruitment agency/company. We do not guarantee any interviews/jobs. We are a private company and do not have the authority to grant you a job/interview/job offer of any kind. We can only assist and advise people who want to migrate or travel to their selected country.

Refund Policy for Job Search Services

Vyoma Overseas Careers aims to assist in posting job applications. However, in cases where your profile is not selected or no interviews are received, no refund will be issued.

No Refund in Case of Withdrawal/Conversion/Transfer

The client understands and agrees that no refund will be issued in the following situations:

Visa Cap Limitations

In countries with a visa cap system, the client may meet eligibility but still not receive a visa if the cap is reached. This situation does not qualify for a refund.

Refund Processing

Refund requests, if eligible, will be processed within 60 working days. Refunds will be issued as a company cheque payable to the client and mailed to the address provided in the order form.

Confidentiality & Privacy

Vyoma Overseas Careers is committed to protecting the privacy and confidentiality of client information. Personal data will be used per the Privacy Act and disclosed only as necessary for processing the immigration application.

Governing Law

The agreement terms shall be governed by the laws of India. The Courts of India shall have exclusive jurisdiction to settle any disputes in connection with this agreement.

All disputes, including those related to payments or services, shall fall under the jurisdiction of courts at Hyderabad, including civil, criminal, consumer, or any other disputes arising from this agreement.

By agreeing to these terms, the client acknowledges and accepts the refund and cancellation policy of Vyoma Overseas Careers.

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